Your account is created for you by an administrator. You should have received a welcome email with your login details - make sure to check your spam / junk folder.

On your first login you may be asked to change your password and set up two-factor authentication (2FA) before you can continue - this is required for all accounts.

If your welcome email never arrived or has expired, contact support and we can send a fresh one.

Use the password reset page to send yourself a reset link. The link is emailed to your registered address and is valid for 30 minutes - check spam if it doesn't arrive within a few minutes.

2FA is required for all accounts. After logging in for the first time you'll be taken to your profile to set it up: scan the QR code with an authenticator app (such as Google Authenticator, Microsoft Authenticator, or Authy) and enter the 6-digit code it shows to confirm.

Once 2FA is set up, enter the current code from your authenticator app in the "2FA Code" box each time you log in - or tick "Trust this device" to skip the code on that browser for 7 days.

Codes change every 30 seconds and only the current one is accepted. Wait for a fresh code in your authenticator app and type it promptly.

If codes are consistently rejected, your phone's clock is usually the culprit - make sure its date & time are set automatically.

Lost your phone or removed the authenticator entry? Contact support and an administrator can reset 2FA on your account so you can set it up again.

Ticking "Trust this device" at login skips the 2FA code on that browser for 7 days. You'll be asked for a code again when the 7 days are up, if you use a different browser or device, if you clear your cookies, or if 2FA is reset on your account.

Only trust devices that are personal to you - never a shared or public computer.

If a password reset and a fresh 2FA code haven't helped, or you think your account has been disabled, get in touch and we'll sort it out.

AdashE works with any up-to-date modern browser (Chrome, Edge, Firefox, or Safari). Cookies and JavaScript must be enabled - strict privacy extensions or corporate proxies that block cookies can prevent login.

If login fails silently, try a private / incognito window first - if that works, clear this site's cookies in your normal window.